Complaints Procedure

Complaints Procedure


We always do our utmost to provide the very best service and products for our clients. However, on rare occasions, we recognise there may be times where our clients may not be entirely satisfied. 

To ensure we put things right as soon as possible, please read our complaints procedure below, and rest assured, we will respond promptly and ensure complete satisfaction.

Upon completion of works, please inspect the work with the foreman to ensure everything has been carried out to our usual high standard. If this is not possible, please inspect at your earliest convenience.

In the unlikely event there is anything you are not completely satisfied with, please contact us straight away in order that we can rectify any errors as soon as possible. You may call us on 01438 220170 or 07749399393, write to us at RCF Gardens 50 Hydean Way, Stevenage, SG2 9XL, or email within 7 days of the works being completed.

We aim to respond within 3 days of receiving your complaint and will provide you with a date to remedy any issues raised. We will also inform you of the name of the person dealing with the complaint, and keep you informed during the process.

ToppersComplaints Procedure